The Power of Clarity
Imagine a team starting a project with energy and optimism. Ideas are flying, everyone’s ready to contribute and the excitement is high. But a few weeks in, the team is struggling and the wind is out of their sails. People are frustrated, deadlines are slipping and despite all the effort, they’re behind. Sound familiar? That’s […]
Cracking the Code
“They want us to give great service, but they reduce our bonus if our calls go longer than three minutes. I’m not going to lie; I start talking faster at the 90-second mark.” “She asked me to suggest ideas, so I did. I now have a whole bunch of extra work to do. It’s the […]
